OUR COMMITMENTS

T

he health and safety of our guests and employees is our priority. We are pleased to re-open our doors with new safety measures in place—to ensure that our operations comply with public health guidelines.  Please take a moment to review some of the protocols we have established, in order to ensure a safe and healthy environment for you while you explore our little mountain town.

HEALTH & SAFTEY PROTOCOLS

PHYSCIAL DISTANCING, BARRIERS & PPE

We have reorganized the hostel so that everyone can maintain a distance of 2m and we’ve added signage to remind you too.

Our common areas have occupancy limits and our staff will ensure they are not exceeded.

Dormitories are limited to a maximum of 2 single travellers per room.

Our staff will be behind plexiglass or wearing a mask whenever you speak with them.

CHECK-IN

You can now check-in online which allows you to read and acknowledge our guest agreement without needing a signature

Our team will be behind plexiglass

Your towels and sheets are washed in hot water and then left on your bed for when you arrive

Your keys are disinfected before they are given to you

We will not be accepting cash payments

CLEANING

We have enhanced our cleaning procedures to ensure that all high contact surfaces are disinfected twice daily

We are using Canadian government approved cleaning products that we know will kill viruses

Hand washing and sanitizing stations are available throughout the hostel

We will not enter a room until 3 hours after check-out upon which we will disinfect it thoroughly

We have removed hard to clean items such as lamps and magazines

HEALTH

Our staff use the BC Covid-19 Self Assessment Tool.

Our staff follow strict hand washing procedures.

No one who has symptoms, has been in contact with someone with symptoms, or has arrived from outside Canada will be permitted to enter the Hostel or to quarantine here.